Experience required for the Job: 6 - 9 years
Annual Salary of the Job: 5.0 - 6.0 Lacs
Job Location: Hyderabad / Secunderabad
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Greetings from Ambient...!!!
This is Puja Das from Ambient Tech Resources Infosys (P) Ltd, Hyderabad.
Designation : Team leader - IVA
Manage a team of approximately 10 - 20 CSRs
Ensures 100% of CSRs meet and or exceeds their overall KPI's (sales targets, customer satisfaction and experience, quality and productivity standards)
Provides consistent, balanced and timely performance feedback on CSR performance
Ensures a positive work environment, continuous learning and a high quality employment experience for your team
Provides leadership and manages to all operational standards
Along with fellow Team Leaders, meets and exceeds all department goals
Applies timely performance management standards and processes
Day to day sales/service request management
Effectively communicates and manages change in operating procedures and processes to ensure staff understanding, retention and appropriate execution
Coach, develop and engage the CSR to increase their abilities while enhancing their own careers
Communicates clearly in verbal and written formats
Has ability to drive team results through coaching/developing/mentoring
Good analytical skills (ability to read MIS and take real time action)
Clearly assigns responsibility/accountability for work
Has ability to set attainable goals
Must display prioritization skills & exercise best in class time management skills
Partners with cross functional units to ensure effective execution of daily business targets
Strives to remove barriers for achievement of individual goals
Inspires and motivates team of CSR's turning behavior from pay check to pride
Blends people into teams when needed
Creates strong morale and spirit in his/her team
Initiate solutions to improve quality and productivity
Translate business goals into individual goals
Ensures that the plans for the day and / or potential "challenges to success" are communicated to all CSR
Recognizes the strengths and areas of improvements for all CSR's, and has the ability to build developmental plans as appropriate
Sets clear objectives and measures outcome
Constructs compelling developmental plans and executes them
Should be a Graduate
5+ years of business experience in call center or like environment.
Preferred 2+ year demonstrated leadership experience. Must have experience managing a stressful and ever changing environment.
Good computer skills.
Knowledge of CRM, dialer/RTQM.
In this regard, I request you to forward me your updated resume along with the following details:
Current CTC -
Expected CTC -
Notice period -
Salary: Best in market
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