IBM Walkin for Freshers (2012, 2013, 2014 Batch Students) in Hyderabad.

Job Description


IBM Walkin for Freshers (2012, 2013, 2014 Batch Students) in Hyderabad. 

Company Name    IBM India

Education     BE/BTECH, BA, BSC, BCOM, MBA, MCA

Experience     2012, 2013, 2014 Batch Pasouts

Location     Hyderabad

Job Role     Entry Level Engineer 

Graduates BE/B.TECH, BA, B.SC, B.COM, MBA, MCA are eligible to attend this drive On 02/07/2014 @ Krishna Murthy Institute of Technology and Engineering, Hyderabad.

    Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.                                               
    Remote Infrastructure support delivery
    Perform problem cause analysis
    Resolve routine customer problem
    Ability to Identify Opportunity & Implement Process Improvements
    Has technical experience and skills in the areas of problem determination, creativity and analysis
    Ability to meet a set of defined account agent productivity measurements

Mandatory Skills :                                        

    Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
    Browser Support - Internet Explorer
    Strong computer skills required
    Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
    Excellent oral and written communication skills
    Excellent customer service orientation
    Neutral accent

Desired Skills:

    Ability to identify basic hardware parts and aware of basic hardware concepts
    User level familiarity with at least one e-mail client - Outlook, Notes etc
    Skilled in commercially standard software applications and major desktop operating systems
    Awareness of basic networking concepts and technologies
    Questioning skills /probing skills, as relevant to the issue and level of the caller   

Additional Information:
Working in shifts is a mandate. Candidates applying and selected for the job will be expected to work in shifts - including evening and night shifts. Shifts will be 24x7 in nature and can vary depending on geographies supported.
Candidate should not have any backlogs in order to qualify for the test and interview process   

Recruitment Process:

    Initial screening and assessment of communication skills (In Person)
    Voice & Accent assessment (Telephonic or In-Person)
    Technical Interview (Telephonic or In-Person)

Documents Required: Two copies of resume, one passport size photograph

IBM Walkin Details:
Date: 2nd July 2014

Time: 9 AM to 12.30 PM 

Walk in Venue:

Krishna Murthy Institute of Technology and Engineering,
Survey. No. 23 & 39,
Edulabad Village, Ghatkesar Mandal,
Ranga Reddy Dist.,
Hyderabad. Pin Code: 501301   

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